Refunds and Returns Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.
Returns Eligibility
Items may be returned within 28 days of delivery for a full refund or exchange. Products must be in new, unused condition with all original packaging, tags, and accessories included. Proof of purchase is required for all returns.
Non-Returnable Items
The following items cannot be returned unless defective:
- Personalised or custom-made products
- Perishable goods and food items
- Personal care products
- Items marked as final sale
Returns Process
To initiate a return, please visit our returns portal on our website. You will need your order number and email address to generate a returns authorization. Once approved, you will receive detailed instructions for returning your items.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method as we cannot be responsible for items lost during return transit.
Refund Processing
Refunds are processed within 7-10 business days after we receive and inspect your returned items. The refund will be issued to your original payment method. Please allow additional time for your financial institution to complete the transaction.
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 14 days of delivery. We will arrange for a replacement or full refund, including return shipping costs. Photographic evidence of the fault may be required.
Exchanges
We offer exchanges for most items subject to availability. To exchange an item, please indicate this preference when completing your returns authorization.
Store Credit
In some circumstances, we may offer store credit as an alternative to a monetary refund. Store credit does not expire and can be used for future purchases.
International Returns
We currently only accept returns from addresses within Ireland.
Special Circumstances
For returns outside the standard policy period or without proof of purchase, we may offer store credit at our discretion.
Questions
For more information about our returns policy or to check the status of your return, please visit the customer service section of our website.
Last Updated: [Insert Date]