Dispatch and Delivery Information
We strive to provide efficient and reliable delivery services for all orders placed through our website. Please review the following information regarding our dispatch procedures, delivery timeframes, and associated policies.
Order Processing
Orders are typically processed within 1-2 business days after payment confirmation. During seasonal peaks and promotional periods, additional processing time may be required. You will receive an email confirmation once your order has been dispatched.
Delivery Options
We offer several delivery methods to accommodate your needs:
- Standard Delivery: 3-5 business days
- Express Delivery: 2-3 business days
- Next Day Delivery: Order before 1pm (excluding weekends)
Delivery charges are calculated at checkout based on the selected method and delivery destination.
Delivery Areas
We currently deliver throughout Ireland. We do not deliver to PO boxes or freight forwarding addresses. Some remote locations may have extended delivery timeframes.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking reference. Please allow 24 hours for tracking information to become active in the carrier’s system.
Delivery Instructions
You may provide special delivery instructions during checkout. While we will endeavour to follow these requests, we cannot guarantee compliance in all circumstances.
Failed Deliveries
If delivery attempts are unsuccessful, the carrier will typically leave a card with instructions for collection or rearrangement. Additional storage charges may apply for uncollected items.
International Delivery
We currently do not offer international delivery services.
Order Changes
We are unable to modify orders once they have been placed. If you need to change your order, please place a new order and return the original items following our returns policy.
Seasonal Considerations
During holiday periods, we recommend placing orders early to ensure timely delivery. Specific seasonal cut-off dates are announced on our website.
Damaged Items
If you receive damaged goods, please contact us within 48 hours of delivery. We will arrange for collection and replacement at no additional cost.
Delivery Issues
For any problems with your delivery, please contact the carrier directly using your tracking number. If the issue remains unresolved, please visit the help section of our website for further assistance.
Additional Information
For more details about our delivery services or specific delivery questions, please consult the customer service section of our website.
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